email assistanceCallan Mielnik updated 2 years, 9 months ago 3 Members · 6 Posts
Nancy BurnettMemberJune 12, 2020 at 2:09 am715
I am having trouble with subscribers getting emails when signing up. Would appreciate any assistance to help resolve the issue
Callan MielnikModeratorJune 13, 2020 at 12:57 am1650
Do you have the Constant Contact plugin? Are your subscribers not receiving the Welcome Email, automated email, or any email?
Nancy BurnettMemberJune 13, 2020 at 3:42 am715
that is correct. Off of my contact form I have tried to subscribe for my husbands email and my personal email. We are not getting those. I did create a welcome letter with Constant Contact which I am able to send out. and look at but there is nothing going automatically to anyone who signs in. I thought I may have my set up wrong in word press. I have changed my site some.
Under Contact forms it shows I have a subscribe form but it will not show up on my site so I am a little confused. Do I need to totally remove some elements so that it will work. I really believe i have a setting problem but I have watched all the videos and it just doesn’t work.
is there a chat line or phone number where I can talk with someone to walk me though whatever I have messed up?
Kinda lost. thanks for any assistance.
Callan MielnikModeratorJune 14, 2020 at 12:51 am1650
From my understanding, for an email to send out automatically through the plugin or external sign up form we need to create an Automated series instead of a Welcome Email. See this link for further instructions. Are you on the trial constant contact account? Let me know if this helps.
Bonnie Taylor WachowiczMemberJune 14, 2020 at 5:51 pm1365
<div>I have a trial Constant Contact account. It does not allow me to set up an Automated Email Series, but I was able to set up an Automated Welcome Email. I included a link to my lead magnet, which is stored in WordPress. It is triggered when someone subscribes from the blog opt-in form.
I just tested it, and a new subscriber gets the welcome email as soon as the subscription goes in.
Hope that helps.
Callan MielnikModeratorJune 15, 2020 at 1:52 am1650
Bonnie great work around! Do you mind posting how you did this, so others can give this a try too?
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