email assistance

  • email assistance

  • Nancy Burnett

    Member
    June 12, 2020 at 2:09 am
    715

    I am having trouble with subscribers getting emails when signing up. Would appreciate any assistance to help resolve the issue

  • Callan Mielnik

    Moderator
    June 13, 2020 at 12:57 am
    1650

    Hi Nancy,

    Do you have the Constant Contact plugin? Are your subscribers not receiving the Welcome Email, automated email, or any email?

  • Nancy Burnett

    Member
    June 13, 2020 at 3:42 am
    715

    that is correct. Off of my contact form I have tried to subscribe for my husbands email and my personal email. We are not getting those. I did create a welcome letter with Constant Contact which I am able to send out. and look at but there is nothing going automatically to anyone who signs in. I thought I may have my set up wrong in word press. I have changed my site some.

    Under Contact forms it shows I have a subscribe form but it will not show up on my site so I am a little confused. Do I need to totally remove some elements so that it will work. I really believe i have a setting problem but I have watched all the videos and it just doesn’t work.

    is there a chat line or phone number where I can talk with someone to walk me though whatever I have messed up?

    Kinda lost. thanks for any assistance.

  • Callan Mielnik

    Moderator
    June 14, 2020 at 12:51 am
    1650

    From my understanding, for an email to send out automatically through the plugin or external sign up form we need to create an Automated series instead of a Welcome Email. See this link for further instructions. Are you on the trial constant contact account? Let me know if this helps.

    https://knowledgebase.constantcontact.com/articles/KnowledgeBase/27935-Choosing-a-Trigger-for-Your-Automated-Email-Series?_ga=2.129515210.731002549.1592009391-1259886265.1589592265&lang=en_US

    • Bonnie Taylor Wachowicz

      Member
      June 14, 2020 at 5:51 pm
      1350

      <div>I have a trial Constant Contact account. It does not allow me to set up an Automated Email Series, but I was able to set up an Automated Welcome Email. I included a link to my lead magnet, which is stored in WordPress. It is triggered when someone subscribes from the blog opt-in form.
      </div><div>

      I just tested it, and a new subscriber gets the welcome email as soon as the subscription goes in.

      Hope that helps.

      </div>

  • Callan Mielnik

    Moderator
    June 15, 2020 at 1:52 am
    1650

    Bonnie great work around! Do you mind posting how you did this, so others can give this a try too?

Log in to reply.

Original Post
0 of 0 posts June 2018
Now